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November 06, 2006

Comments

Joy Boyson

Thanks for this, Bill -- I've also posted a similar reply at OneDegree.

Please see my related article. The Direct Marketing Assocation (DMA) published this piece in early 2004:

"Triple Threat: The 3Ds of CRM".

http://joy.boyson.googlepages.com
- "3Ds" link

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