Sweetmantra: Internet Marketing Advice

My Five Most Popular Blog Articles

I'm on holiday the next little while so I thought I'd share some links to five of the all-time most popular articles I have ever written for my blog:

• 10 Twitter Tips for Professionals

• 10 Facebook Tips for Professionals

• Does Someone Want to Buy Your Domain Name?

• 12 Questions You Must Ask Before Doing SEO

• Ten Must-Have iPhone Apps for Marketers

Apparently blog posts with numbers in the title do very well. ;+)

I hope you enjoy these, and I look forward to resuming writing again later this Summer.

Domain Name Disputes: Honey or Vinegar?

One of the more unusual aspects of my job as General Manager of a large portfolio of premium domain names is that I see all the "poison pen" letters from lawyers representing clients who believe (usually incorrectly, I should add) they are legally entitled to a domain name that we own. Since we own over 100,000 domain names, we get quite a few of these letters every week!

I make sure that we respond to each and every one of these inquiries, and now that I've seen and dealt with hundreds of these letters I wanted to make a suggestion to the marketing community at large:

"You can catch more flies with honey than with vinegar."

Admittedly, I didn't come up with this age-old concept, but I'd like to remind people that you will have better luck resolving a dispute - any dispute - by playing nice than by being hostile.

For instance, the next time you think that someone owns a domain name that you think you are legally entitled to, don't make your first move a "nasty lawyer's letter."

Instead, just reach out to the current owner with a courteous phone call or email (which you can get from checking the public WHOIS records) and let them know you have some questions or concerns. You might discover that the current owner is a lot nicer than you think, is not a hardened criminal, and is more than willing to negotiate in good faith. You might even learn that the original basis for your complaint is flawed and that - surprise, surprise - you aren't legally entitled to the domain name after all.

Not only will you save yourself the time, hassle, and significant expense of going the legal route (fighting a domain name dispute can cost many thousands of dollars), but you will begin the dialogue on a positive and constructive basis, not an adversarial one.

I go out of my way to help the small minority of folks who approach me nicely and are willing to listen to and consider our side of the story. Between us, we can usually resolve the situation within a few days. Unfortunately, I can count these "honey" folks on the fingers of one hand.

I'm not so sympathetic towards the "vinegar" folks - those who courier me six-inch thick stacks of legal documents that make all sorts of false accusations, ridiculous demands, and set unrealistic timelines for a response. (One law firm did this to me, quite deliberately, on Christmas Eve, two years in a row.) Sadly, these "poison pen" letters make up the vast majority of inquiries I receive. Sure, we respond to them as well, but I'm not going to cut them any slack or do them any favours. Why should I?

In the end, this boils down to one simple suggestion: be nice. ;+)

(A version of this post originally appeared on the Canadian Marketing Blog.)

10 Twitter Tips for Professionals

After the unexpected popularity of my article 10 Facebook Tips for Professionals, I figured I would follow it up with some tips for the micro-blogging platform known as Twitter.

Although Twitter has been around since 2006, it's only recently started to generate interest from the public at large. One of the things I like the most about Twitter is that it is an open platform and the uses for it are limited only by people's imagination. Every day I discover new and creative ways that people are using Twitter, some good, some bad. As with any new medium, there are and will continue to be growing pains as we all figure out what the ground rules are and how best to use this new tool. I, for one, still consider myself to be in my 'kindergarten' years with Twitter, however I have learned a few tips and tricks along the way that I am happy to share with you:

I hereby present my list of 10 Twitter tips for business professionals who want to get the most out of Twitter without making too many newbie mistakes:

1. Use your real and (length permitting) full name as your Twitter ID and Display Name - Don't start Twittering using some cutesy or cryptic alias; that just makes it hard for people to find you and figure out who you really are. If you can, avoid using an underscore in your Twitter ID: JaneSmith is way more professional than Jane_Smith and is also easier for people who are using mobile devices to type. And capitalize the first letter of your first and last name; it makes them easier to read.

2. Make sure you upload a photo of yourself right away - If you don't include a photo of yourself as part of your Twitter account, you will limit the number of followers you will get. And use a real photo, not an illustration, avatar, or your company's logo. People want to have a relationship with you, not an illustration. Choose a recent colour or black and white headshot of yourself, and make sure the photo is tasteful. For best results, the image should be a JPEG sized about 128 by 128 pixels, but remember that it will be displayed in much smaller sizes on different Twitter clients, including small screens on mobile devices, so make sure it is legible even when tiny.

3. Include a compelling and accurate description of yourself in your Twitter account - People will refer to this when deciding if they want to follow you. Make sure you include pertinent information such as the name of the company you work for, your job title, a brief description of what you do, and a link to your corporate Website or blog. Remember to keep search engines in mind and feature keywords that are relevant to your profession in your description. This will make it easier for new people to find you via Twitter search.

4. Choose a professional looking Twitter profile design, or create your own - The Twitter account settings allow you to choose from a number of simple design templates for your profile. I recommend that you pick one that best (or at least better) aligns with your professional brand, or tinker with the colour schemes until you get something that works. If you really want to present a slick image, get a custom Twitter background design created for you. There are numerous free and affordable paid Twitter background design services. One of the ones I have used and can recommend is Twitbacks.

5. Understand the important difference between a public reply and a Direct Message (DM) - When you reply to someone that you are following, using the "@BillSweetman" syntax, everyone following you and them can see your conversation, and a permanent public record is made of the exchange. A Direct Message, using the "D BillSweetman" syntax, is strictly between you and that one other recipient (although in order for this to work both recipient and sender have to be following one another). Confuse the two and you could end up in an embarrassing situation.

6. Be judicious about Re-Tweeting - Twitter is about sharing, however if all you are doing is continually re-tweeting other people's posts instead of contributing your own original content, this will soon begin to grate on your followers. After all, if your followers really cared about what someone else was Twittering about, they'd follow them.

7. Watch your P's and Q's - Twitter is a public forum, and your posts are archived forever. While it is always advisable to avoid getting into a war of words with someone, Twitter is the worst possible place to have a dustup since everyone has a ringside seat. Sadly, that hasn't stopped some folks from getting into some very nasty, and very public, Twitter fights. Try to avoid making the same mistake.

8. Be careful about mixing business with pleasure - Consider creating two separate Twitter accounts, one for business use and one for personal use. If you tie your personal email address and a more 'casual' photo to your personal Twitter account, your friends and family will easily be able to figure out which is the right account to follow.

9. Follow but don't expect to be followed - While you are free to follow anyone on Twitter that you so choose, don't expect them to follow you back. Not everyone wants to follow hundreds or thousands of people, and just because you followed them doesn't mean they are obliged to follow you, nor should you be upset if they don't.

10. Don't try to "market" on Twitter; try to "share" instead - Just because Twitter allows you to post promotional messages 24/7 doesn't mean that anyone is interested in that kind of content. If you want to attract and keep followers, focus on contributing items of value. Let them know about something you just heard or discovered. Solicit feedback on a project or ask a question. Sing the praises of a product or person. Recommend other people they should follow. Or provide an update on what you are working on right now. Think sharing, not shouting.

Despite the feverish tone of the recent media hoopla around Twitter, I am very bullish about the future of Twitter. We've hardly scratched the surface of its potential. Twitter was originally dismissed by many as a quirky geek distraction (I admit to being one of those skeptics), but it is rapidly emerging as a flexible communication platform for both business and personal use. I hope my 10 Twitter tips will help you take better advantage of this new medium. And if you want to follow me on Twitter, my Twitter ID is BillSweetman. Good luck, and happy Tweeting!

Twitter IDs are the New Domain Names

It's 2009, so I would hope by now that any marketer reading this article online understands the importance of securing your company's brands as domain names. In other words, Acme Furniture should own and control the domain name acmefurniture.com (and, if it's a Canadian company, acmefurniture.ca as well) even if you don't yet have a Web site.

My question for you today is, "Have you done the same for Twitter?"

Twitter is a micro-blogging platform that is growing in popularity at an astonishing rate. The purpose of this article is not to explain or promote the benefits of Twitter; that topic has been covered by others.

What I want you to understand today is that Twitter IDs (or "user names" or "handles") are the equivalent of domain names.

For instance, the Twitter ID for my personal brand, Bill Sweetman, is @billsweetman (which corresponds to the URL http://www.twitter.com/billsweetman) and for my corporate brand, YummyNames, it is @yummynames.

Even if you don't understand Twitter or don't think it has a role to play in your company's marketing efforts today, I strongly urge you to still secure your Twitter ID now.

In my case, I do all my Tweeting (as its called) as @billsweetman but I made sure that I registered all my other professional brands as Twitter IDs so that when and if I want to use Twitter for those other brands I already have the most intuitive Twitter ID.

I predict that over the next few years, millions of dollars will be spent by companies buying, selling, and fighting over Twitter IDs. I have already seen a number of nasty legal spats develop, and I have personally brokered the sale of several Twitter IDs already. And this is only the very beginning...

If you are Acme Furniture, you should make sure you get your hands on @acmefurniture right away. Since there is no fee to register a Twitter ID, you have no excuse not to do this. Simply head on over to http://www.twitter.com and sign up for a free account.

Don't be the person who in a year or two is having to explain to their company President why you didn't secure the company name as a Twitter ID. Take two minutes and do it today.

One final tip: Twitter will eventually suspend an account if it has not been used for six months, so make sure you post something once a month just to keep your account active and not risk losing your valuable Twitter ID.

The Return of Erella.com: A Cautionary Tale

I often write about the importance of managing your domain names and caution people about what could happen should they fail to do so.

I recently witnessed a chilling example of this. Thankfully, this story has a happy ending.

Erella Ganon is a Toronto-based artist whom I have known for over a decade. She also happens to be a friend of my wife. On Friday night, my wife asked me to look into something on behalf of Erella. A few days prior, Erella had lost ownership of her domain name, erella.com, and she was very upset.

Erella had first registered erella.com in October, 2000 with domain registrar GoDaddy, and had been using it since then for her Website and email address. Her Website, located at www.erella.com, is where Erella showcases her work and promotes her services. It is her primary means of generating employment.

An artist and single mother, Erella supports her teenage daughter by doing a number of freelance creative assignments. Sadly, for many years, Erella has also been battling brain tumours. 2008 has been especially difficult for her as she's been in and out of the hospital for seven different surgeries. The good news is that she's on the mend.

During the last few months, in between surgeries and post-operative recovery, Erella was unable to do a lot of her normal day-to-day activities, and due to a misunderstanding, didn't renew her domain name like she normally did. The domain expired, and 26 days later it flowed into GoDaddy's expired domain auction, where it was bid upon and eventually acquired by a domain name speculator based in Hawaii.

Since I work at Tucows, one of the largest domain registrars in the world (and, full disclosure, a competitor of GoDaddy), I am very familiar with the domain name lifecycle and expired domain auctions. I knew that the domain speculator had broken no laws when he acquired the erella.com domain name. It expired. He bid on it. He paid for it. He now owned it.

To him, erella.com was just another domain name he won at auction. He didn't know the story behind how and why the domain expired, nor would anyone expect him to have known that.

At the time I first heard about this, Erella was convinced she'd lost her domain name forever, and was understandably very upset. Email messages to her were bouncing, and adding insult to injury, the domain speculator had added a banner ad for his Hawaiian real estate business to Erella's homepage.

I promised Erella that I would investigate what had happened and see what I could do to help. After researching and identifying the domain speculator, I contacted him via email on Saturday in Honolulu and convinced him to transfer the domain name to Erella.

By Sunday morning, erella.com was back in Erella's hands, and by mid afternoon her email and Website were up and running again.

Needless to say, Erella was ecstatic. I, on the other hand, was pleasantly surprised. This domain speculator responded to my inquiries and could be reasoned with; that is not always the case, and I have the scars to prove it.

The truly frightening thing is that this can happen to anyone who owns a domain name, and most people who find themselves in this difficult position don't know a domain name specialist like me that they can turn to for help.

With that in mind, I'd like to offer five very specific pieces of advice to you on how to avoid ever ending up in a situation like this.

1. Make sure you know exactly when your domain name registration expires. Domains are registered in one-year increments and need to be renewed prior to the end of the previous registration period. Put a reminder in your calendar to contact your domain registrar (domain registration service provider) a few weeks prior to expiry to renew your domain. Then make sure you actually take the five minutes it usually takes to make the renewal, either online via the registrar's Website or by calling them. (Don't know who your registrar is? Do a WHOIS lookup at who.is. Your registrar will be identified as the "Registrar".)
2. Ensure that your domain registrar has your most current and working email address on file. 99% of registrars inform their customers about upcoming domain expiries via email. If the email address they have for you doesn't work any more, you will miss the reminder messages and are at risk of forgetting to renew the domain name. In my professional experience, not having the right email address associated with your domain name is the number one reason people lose their domain names. This is your responsibility, not the registrar.
3. Verify that your domain registrar has up-to-date payment information on file for you. Even if you have set your domain name to auto-renew, that won't do you any good if the credit card the registrar has on file is no longer valid. Make sure your registrar has the correct credit card number and expiry date.
4. Domain name registration is not the same thing as Website hosting or email hosting. Even if you are getting these services from the same company, they are three different services and will all need to be renewed at some point in time. People often confuse Website hosting renewals with domain renewals and mistakenly think they've renewed both when they've actually only renewed one.
5. Finally, if your domain name does expire, act quickly. Contact your domain registrar as soon as possible and ask them what your renewal options are. In most cases, you only have 25-39 days to renew a domain that has expired. After that, it could be gone forever.

Expert Tips on Writing for the Web from Kindha Gorman of MightyThink

My good friend Kindha Gorman officially launches her own Web writing boutique, MightyThink, this week. Since I have always admired her wit and way with words, I thought that interviewing her about her new company and writing for the Web might be both educational and fun.

Q. So I just have to ask you, Kindha, what motivated you to leave the stability of a full-time job to launch your own boutique, MightyThink?

Starting a content development firm like MightyThink has been one of my long-time goals. After spending considerable time learning about the domain name business, I saw an opportunity to contribute.

As the domain industry changes, relevant and quality content is becoming essential for premium domains. Websites have so much more potential when the content is useful, timely, and engaging. That's where MightyThink comes in.

Sure, a cushy full-time job has its perks but writing is my passion. Launching MightyThink is my way of being involved in this exciting domain industry by doing what I, and my team of writers, do best.

Plus, my fourth grade teacher said I had a problem with authority, so I figured I should just become my own boss. It's best for everyone.

Q. What's the most frequent mistake you see people making when it comes to the copy on their Websites?

Sadly, the Web is full of boring, irrelevant, and outdated copy.

Above it all, the most common mistake I have noticed is Websites that don't properly cater to their target audiences. When creating content for your site, think of your readers and the reasons they're likely on your site. Does your site give them all the information they need? Is it clear? Is it engaging? Is it visually friendly? Is it easy to read?

When you have a domain name, or a brand you want to market, you have a great opportunity to captivate your audience and make sure they visit again.

Since we're on the topic, here a few more of my pet peeves:

• Unclear messages;
• Long pages;
• Outdated information;
• Long paragraphs and no white space;
• A lack of keywords to entice the search engine;
• Off-topic and/or boring copy; and
• Spelling and grammar mistakes (A big no-no easily fixed by hiring an editor. The spellcheck function, by the way, is not an editor.).

Q. A lot of companies are interested in launching a blog but struggle with creating the content for it and keeping the blog updated. What advice do you give to clients like this?

A blog is a great tool to ensure there's fresh content on your site. The downside is that you have to invest a certain amount of time and energy to make sure people come back regularly. It sounds easy but there's some planning involved.

If you want to get your blog bookmarked by your target audience (and I imagine you do), the blog needs to be:

• updated daily;
• about relevant and timely topics;
• written in a conversational tone;
• professional looking and sounding; and
• interesting!

This may seem like a daunting task, especially since there are only 24 hours in the day. Many companies hire outside writers, who understand their goals and messages, to act as their voice. This frees up much-needed time, but still maintains a relevant blog.

Q. How important are online press releases?

A keyword-rich and well-optimized press release is quickly becoming an invaluable marketing tool for businesses to generate traffic and drum up clients.

Not only do online press releases tout news about your business quickly and effectively, they also can be easily optimized with keywords to ensure they're indexed by the almighty search engines. By adding some strategic links and relevant keywords, your little press release (and your Website) will attract the eyes of journalists, researchers, RSS feeds, search engines, news subscribers, and most importantly, your target audience.

Here's a tip: If you're writing the news release yourself, keep your press release to one page, two pages if absolutely necessary. If it's any longer than two pages, journalists become grumpy. No one likes a grumpy journalist.

Thanks, Kindha, and best of luck with your new company!

Kindha Gorman is the owner and brain behind MightyThink's brawn. With over 10 years of experience in writing, marketing, and strategic planning, Kindha has written for magazines, newspapers, Websites, large retail chains, healthcare organizations, financial institutions, and high tech outfits. Throughout her varied career, she has learned a thing or two about good writing. Just ask her. She has bored many of her friends with lectures about the proper use of commas, hyphens, and semi-colons.

Does Someone Want to Buy Your Domain Name?

Has someone approached you about buying a domain name that you own? This happened to several colleagues this past week, so I thought I would pass along some of the advice that I gave them.

If you are on the receiving end of a serious offer to buy your domain name, I strongly recommend that you get a professional appraisal of the fair market value of the domain name so as to avoid selling it for significantly less than what it's worth. The fees for a professional domain name appraisal are usually in the $20-50 range.

Here are some recommended domain name appraisal services:

Afternic Domain Name Appraisal

Moniker Domain Name Appraisal

Sedo Domain Name Appraisal

There are a number of other appraisal services out there, including a bunch of automated services that offer free domain name appraisals, however in my experience the most reliable appraisals are done by a real live human evaluator working for a company that has a lot of experience selling domain names. That's not the case with the automated appraisal solutions, which is why the appraisals by the automated tools are often notoriously inaccurate.

Speaking of appraisals, beware of a scam that has been making the rounds whereby a supposedly interested 'buyer' with lots of money to spend insists that you use an appraisal service they recommend in order to close the deal. The 'buyer' is not really interested in your name; he is hoping to trick you into purchasing an appraisal from a bogus appraisal service (which he secretly owns). Once you have paid for your appraisal, the 'buyer' mysteriously loses interest in your domain name. Ouch!

Of course, when it comes to domain names, "fair market value" is rather subjective and will fluctuate over time. On the one hand, it's not uncommon for people to sell domain names for a few hundred dollars and think they got a lot of money when in fact the domain was worth thousands or even tens of thousands. On the other hand, most domain names aren't even worth $10, yet delusional owners hang on to these "valuable" domains for years hoping to cash in by selling them one day. Sorry to burst your balloon, but that's just not going to happen.

An appraisal by a reputable company will provide you with a reality check, but don't base your decision to sell the domain name solely on the appraisal. Also consider how likely it is that another buyer might come along in the future wanting to buy your domain name. (Have you gotten offers on this domain name in the past? If so, you will likely get offers in the future as well. A really good name appeals to lots of potential buyers.) Sometimes, however, there is only one 'ideal' buyer for a domain name, and if you think they've finally found you and your domain name, then now's the time to sell.

If you decide to sell and agree on a price for the domain name, I recommend that you use an escrow service for the financial transaction. Escrow services act as intermediaries between a buyer and seller, and they help to ensure that the seller (you) gets paid and the buyer get the domain. Escrow services charge a small fee (usually a percentage of the sale price) for the valuable role that they play.

If you are selling a domain name to a buyer that you do not know personally (which is the typical scenario) and the transaction is for more than $200, I suggest using an escrow service to give you piece of mind.

Here are some recommended domain name escrow services:

Escrow.com Domain Name Escrow Service

Afternic Domain Name Escrow Service

Moniker Domain Name Escrow Service

Another approach is for the buyer and seller to sign a Domain Name Purchase Agreement, however this usually involves lawyers and the costs for this can quickly add up.

Good luck with your domain name sale!

My Internet Marketer's Diary: Chapter 1 - Sewing the Seeds

Last week, I officially launched my newest online venture, Hollywoozy, the first Website devoted to reviewing movie domain names.

One of the many reasons I am always launching new things is that it gives me a chance to experiment with and refine different marketing tactics, and Hollywoozy is no different.

What is different this time, however, is that I am going to lift up the curtain and share some of the marketing tactics I am using to promote my venture, along with the results. In most cases, these tactics do not involve spending any money, although they all require spending some time to implement.

In this first chapter of my Internet Marketer's Diary, I am going to list five of the key tactics I used leading up to Hollywoozy's official launch on July 20, 2008. I consider these the essential building blocks of a good online marketing campaign.

1. Build the Site with Search Engines in Mind

In addition to following SEO (search engine optimization) best practices, one of the best ways to ensure a site is very search engine friendly is to create it using a blog platform, because search engines love blogs. My site was created using TypePad, which is my favourite professional blogging platform, however you could probably achieve similar results using WordPress. I also made sure that my site featured the most heavily searched keywords and key phrases that I was targeting. For instance, since Hollywoozy is about movie domain names, I made sure the phrase "domain names" was used extensively throughout the site on every single page.

2. Invite the Search Engines to Crawl the Website Prior to Launch

I wanted to give the search engines a head start on finding my site, so I added discrete links to my new site from some of the other heavily trafficked Websites that I own. This got my site indexed by Google a few days prior to its official launch, so that when people started to search for "Hollywoozy" in Google on the day of launch (which many did, according to my Web analytics reports), the site was already listed in Google's search results.

3. Use Tags to Define the Content of the Website

Prior to launch, I registered my site with Technorati (the leading blog directory and search engine), complete with a keyword-loaded description and lots of relevant tags. Technorati is frequently and deeply crawled by the search engine spiders, and within 24 hours Google had found Hollywoozy's listing on Technorati.

4. Generate Targeted Traffic via a Multiple Domain Name Strategy

I am proud of the unusual brand name I came up with for my site, however I am the first to admit that "Hollywoozy'" is not a descriptive name. That's why I also registered moviedomainnames.com and a few other descriptive, keyword-loaded domain names, which I pointed to my new site. The $28 (total) I spent registering the four domain names was the only cash outlay I made towards marketing the Website. That's peanuts to pay for the targeted type-in traffic my site will likely get from these domains over time.

5. Invite Some Enthusiasts to a Sneak Peek

In the week prior to launch, I used my Facebook status line (and Facebook's message service) to invite my friends and colleagues to let me know if they were interested in getting a "sneak preview" of my newest venture. The curious keeners who responded got early access to my site. Not only did they tell some of their friends and colleagues about the site (thank you, everyone!), but they were also a great source of feedback and ideas. Michel Neray, for instance, suggested I make a small but important tweak to how I displayed my domain name reviews, and I quickly took him up on the idea. All told, about 20 people in my personal network got an early peek at the site, and they helped to quickly spread the word post-launch.

In the next chapter of my Marketer's Diary, I will reveal the tactics I used to kick off the official launch of the site, as well as share some of the results to date. For a taste of how successful the launch was, try doing a Google search for "movie domain names" (which is the focus of my site) and see if you can spot Hollywoozy in the search results. ;+)

Hollywoozy - Helping Hollywood Master Its Domain

It's a little-known fact that I used to be a movie critic in the early 80's. You see, I've had a lifelong obsession with movies. In fact, I studied filmmaking in university, worked in the feature film industry for many years, and still watch several movies every week.

As many readers of my blog know, I also have a thing for domain names, so I guess it was inevitable that I would find a way to combine two of my favourite obsessions.

Today, I am thrilled to unveil my latest creation, Hollywoozy (www.hollywoozy.com), the first Website devoted to reviewing movie domain names. That's right, I'm critiquing the domain names used to market movies.

I don't know about you, but over the last five years I started to notice that just about every movie trailer (another obsession of mine, by the way) ended with the display of the official movie Website's address. Many times, the domain name that would be featured in the trailer and other marketing collateral for the movie was laughably bad, at least to my marketer's eye. At first, I found this amusing. Then it became something of a game for me and my wife, as we would patiently wait for the end of the trailer to see how good, or bad, the URL would be.

I soon discovered that I wasn't the only one puzzled by the domain name choices the movie marketers made. A number of my Internet marketing colleagues were equally amused by what appeared to be Hollywood's inability to grasp the importance of having a good domain name when trying to market a multi-million dollar movie. After all, the producers and studios decide years in advance what the title of the movie will be, so there's no excuse for not researching (and securing) the availability of the appropriate movie domain name ahead of time. Yes, even if that - heaven forbid - means buying the domain name from someone who already owns it. If you're spending tens of millions of dollars marketing a movie, spending $10,000 to get the best domain name for the movie is well worth it.

While all of this was rattling around in my head, I was also itching to find a way to return somehow to my film roots. At first I thought I'd start reviewing movies again, perhaps for a publication or Website, but then I realized that the Internet is awash with movie review Websites and blogs, and besides, I had already been there, done that.

Then it hit me ... what about a Website where I reviewed movie domain names? And that's how Hollywoozy was born, although it took me months to come up with the right name for the thing. Naming, yet another one of my obsessions!

Unlike my other online ventures (see sidebar), Hollywoozy is a little less serious, although at its core it is meant to be educational. Hollywoozy also gives me a chance to roll up my sleeves and try my hand at some new (and not so new) Internet marketing techniques. In the coming months, I will be sharing excerpts from my Hollywoozy "Marketing Diary" with you so that you can learn about the techniques I am using to promote the Website and, perhaps more importantly, find out what works and what doesn't.

Before I wrap up, I'd like to thank the gang at Mouth Media for creating the official Hollywoozy logo. They helped turn my crazy idea into a reality.

I hope you enjoy it!

10 Facebook Tips for Professionals

It will come as no surprise to many of you reading this that I'm a huge fan of Facebook and have been since I signed on about two years ago. As I've watched this social network grow by leaps and bounds, I've seen more and more business professionals jump on the bandwagon and try to make a go of it, with decidedly mixed results. Truth be told, I've also made a few mistakes myself along the way.

In the spirit of sharing, I hereby present my list of 10 tips for business professionals who want to experience the many delights of Facebook without making a fool of themselves:

1. Use your real and full name in your profile - Don't sign on under some cute alias or nickname; nobody's going to be able to find you, and using a fictional name as your Facebook identity is just begging to get you kicked off since it's a borderline violation of the Terms of Service.
2. Make sure your profile includes a photo of you - If you don't include a photo of yourself in your profile, you might as well not bother being on Facebook. Very few people, even your friends, will want to add you as their Facebook friend without knowing who they are dealing with. Choose a recent colour or black and white headshot of yourself, and make sure the photo is tasteful.
3. Include detailed business information in your profile - Prospective Facebook business friends are going to be viewing your profile to evaluate whether or not they want to add you as a friend, so make sure you include the name of the company you work for, a link to your corporate Website, a link to your blog (if you have one), your email address and phone number.
4. Do not invite strangers to be your Facebook friends - This is a huge pet peeve of mine, as I generally will not add anyone as my Facebook friend that I haven't met in person. They're called Facebook "friends" for a reason. I also suggest you not let strangers add you as their Facebook friend until you have established a comfort level with them through other means.
5. Do not send messages to strangers - This is another pet peeve of mine! Unless you already know the person and are one of their Facebook friends, do not use Facebook to send them messages. If you really need to contact the person, use traditional email or the telephone; don't bug them on Facebook.
6. Do not add useless and/or annoying applications to your profile - Nothing will make you look more like an ass than if you start adding all sorts of time-wasting applications to your Facebook profile that automatically 'invite' all your friends to participate. Say no to zombies, vampires, hamsters, funwalls, super pokes, top friends, personality tests, and all the other crap.
7. Do not send bulk commercial messages to your friends - Hard to believe I would have to spell this one out, but Facebook is the last place you want to start spamming people. It's OK to send the occasional business related message to small groups of people at a time, but do this more than once a month and you're really asking for trouble. (You are free, of course, to create your own Facebook Group, which will allow you to send update messages to anyone who joins the group; nothing wrong with that.)
8. Think twice before writing on other people's Walls - Walls are not the place to have a private conversation because everyone (or at least all your friends) can see the conversation. If you want to have a 1:1 discussion with someone, send a message instead. And to avoid someone inadvertently posting something inappropriate on your Wall, you might want to consider disabling your Wall altogether.
9. Be judicious about what information you make available in your profile - Identity theft is a big problem, and so are stalkers. Don't every list your real birth date on Facebook (or anywhere else online) and be very selective about other personal information you share. The same holds true for photos; be very careful about the photos you upload. Do you really want your business associates to see that photo of you dancing on the bar at the local watering hole?
10. Use LinkedIn for pure business connections instead - Yeah, I know, it's kind of funny to call this a Facebook tip, but often times it's more appropriate to use LinkedIn to connect with someone since LinkedIn is "all business" whereas Facebook is much more casual. I recommend using both, with Facebook skewed more towards true friends and business "friends" and LinkedIn for more serious business connections (and nothing else).

Don't let any of this frighten you off Facebook as it is a remarkable personal and business tool. But do tread lightly when you first sign on and spend some time to get to know how it works and what is acceptable behaviour (for business professionals) and what is not.