September 21, 2008

The Sweetman is Back

Bill_sweetman_snapshot_2You know you haven't blogged in a while when even your parents start noticing the long gap between posts. Sheesh!

Well, I am back.

For those of you who noticed, and especially for those of you who care, my little blogging 'sabbatical' was the result of a whole bunch of things (mainly good but a few bad) going on in my life that took priority over blogging.

For the record, I am healthy, happy, gainfully employed, and have not been abducted by aliens or angry domainers (yet).

Some of the personal and professional highlights for me over the last month include:

  • traveling to San Francisco and Vancouver
  • overseeing the sale of a single domain name for $200,000 (a four-letter .com)
  • getting an iPhone G3, truly an amazing device
  • debuting my new keynote presentation, "Minivertising - The Big Future in Targeting a Tiny Niche"
  • celebrating the one-year anniversary of working at Tucows
  • getting lots of positive feedback on my movie domain name review site, Hollywoozy
  • spending time with friends and loved ones

Before this starts to sound like an icky family holiday letter, I would just like to thank the many people who made it clear to me that they missed my Sweetmantra blog posts and were wondering if everything was OK.

Yup, all is well. And now back to our regularly scheduled programming...

March 13, 2006

No Wonder Our Parents Are Confused

One thing I'm willing to bet every Internet entrepreneur reading this has in common is that your parents still probably don't fully understand what you do for a living.

I can't tell you how many times my parents (both of whom are highly educated professionals) will inform me that they ran into someone at a party that was "in the same line of work as you are, dear." When I do a bit of digging, nine times out of ten it turns out that the supposed 'industry colleague' they've met is actually a Web designer or IT support person.

"For the last time, mom and dad, I don't build Websites and I don't fix computers! My clients already have Websites and IT people. What they don't have is enough sales or a reliable way to accomplish that."

At least that's what I imagine myself saying to my parents, but usually I just thank them for the information and politely change the topic. I can hardly blame my parents, or anyone else I meet who is confused about what Internet marketing is, when I see how some of us describe what we do. For instance, check out what one agency that I have been told does Internet marketing uses on the "Services" page of their corporate Website:

"We provide channel agnostic Relationship Marketing services that focus on the customer experience of the brand. A synergistic consumer experience is created with a holistic end-to-end approach that encompasses all points of contact."

Huh? Honestly, have you ever seen so much jargon in one place at one time? (Buzzword Bingo, anyone?) I work in the business and have re-read that paragraph several times and I still don't know what this agency (which shall remain nameless) actually does. Can you imagine what a potential client reading that would make of it? Perhaps that's this agency's ingenious marketing strategy: be as cryptic as possible so that the reader will be motivated to contact them for clarification:

"So, I'm looking for an agency and was browsing your Website just now to find out what your company does but I couldn't understand your services description so I thought I'd call you instead to find out."

Then again, maybe not.

Jargon or no jargon, the onus is on us as Internet marketers to do a better job of explaining what we do, myself included. Especially now that many lay people are becoming aware of the concept of "Internet marketing" even if they have little or no clue what it actually means. If we can find a way to explain to our parents what we actually do for a living, then we will have made great progress - both for ourselves and for our profession.

Mom and dad, I think it's time we had a little chat...

January 30, 2006

Wal-Mart Now Stocks Websites

Last week I popped into SAM'S CLUB Canada to see what they had in the way of bulk cat litter (don't ask). For those of you who may not be familiar with SAM'S CLUB, it's Wal-Mart's version of warehouse retailer Costco. The cat litter reconnaissance mission was a bust, however I did notice something intriguing as I headed for the exit. There, by the Customer Service desk, was a three-panel brochure with the headline "SAM'S CLUB Announces... Business Web Sites."

Intrigued, and somewhat fearfully, I grabbed one of the brochures. Sure enough, SAM'S CLUB has teamed up with Vista.com to offer its members a "professional web site at no cost for the first year." According to the brochure, "it's fast and easy... you create and manage your own site. Easy-to-edit templates and tools will get you started with no software to buy, and no special computer skills necessary."

I can't help but be impressed by what a good deal this must seem like to a business owner - who doesn't know any better. A free "up to 56 page" Website with all sorts of bells and whistles, designed (I use the term very loosely, based on the examples I saw in Vista's portfolio) and hosted for an entire year, with no extra fees charged to maintain it. Sure, your Website is clunky, generic, and template-driven, and looks like every other clunky, generic, and template-driven Website out there, but at least you've finally staked your claim in cyberspace.

Then it hits me. It doesn't matter whether a business owner spends a million dollars on their new Website or "activates" their SAM'S CLUB "complimentary business web site." Both Websites have one important thing in common: regardless of how much money was (or wasn't) spent building them, these sites have no traffic on the day they launch.

So go ahead, pour millions of dollars into building your Website, or get yourself a free Wal-Mart Website. Either way, if you want to get traffic, you're going to need a Website marketing plan. Which means you're going to need the help of an Internet marketing professional. And that's something that you can't get for free, even at Wal-Mart.

January 23, 2006

Do Internet Marketing Firms Need a Seal of Approval?

I was chatting recently with someone from one of the Canadian arms of the Better Business Bureau. He told me that not only do they get a lot of inquiries from people looking for more information on Internet-related companies, but complaints about Internet-related companies rank very high compared to other types of businesses.

To date, the Better Business Bureau has apparently logged (across North America) 253,015 inquires about Internet-related companies and 15,250 complaints, putting Internet-related companies fourth on the list of most complained about companies behind only credit card companies (third), cell phone companies (second), and auto dealerships (first). Ouch!

That's right, according to my source at the Better Business Bureau, out of the hundreds of types of businesses that exist today, Internet-related companies appear to be ticking off a lot of people.

I realize this is not a scientific study and that "Internet-related companies" is rather broad and likely encompasses everything from ISPs to Web design firms to legitimate Internet marketing firms - and not so legitimate Internet marketing firms(i.e. spammers). Still, these numbers are rather provocative.

I asked my contact about specific inquiries for "Internet marketing" and was pleasantly surprised to learn that across North America they'd had 74,851 inquiries about companies offering these types of services.

My little chat with the Better Business Bureau (who, by the way, were NOT calling to investigate a complaint) has gotten me thinking about what we as Internet marketers may need to do to address a great deal of potential confusion, suspicion, and maybe even apprehension about using our services, at least in the eyes of some potential and existing customers.

Do those of us that run ethical and legitimate businesses need to do more to communicate and prove our honesty and integrity? I'm not for one moment suggesting we all run out and join the Better Business Bureau, and I'm not even sure that would help much, but this did get me wondering if I'd ever seen a Better Business Bureau icon displayed on the Website of an Internet marketing firm. Have you?

Other than the (rather elusive) WebTrust icon, which is focused on privacy, or the occasional logo indicating that a company is a member of an industry association, is there any universally-recognized 'seal of approval' for Internet marketing firms? And should there be?

A Decade in the Life of Website Advertising

Prior to heading up to the cottage last summer, I decided to scour my video library and bring along a couple of time-shifted videotapes of early nineties movies. Over the years, I’ve amassed an interesting (to me, anyway) collection of obscure foreign films and documentaries, most of which I’ve taped off of regular broadcast television, commercials and all.

I forget exactly which movie I was watching, but I distinctly recall feeling that there was something very odd about the television commercials. Yes, they were about ten years old, so the fashion and hairdos were a sight to behold, but there was something else about the commercials that I couldn’t put my finger on.

After about the tenth commercial, it hit me. These commercials were pre-Web. Since they were from the early nineties, at no point during the commercials did a Website address ever get displayed. At the end of most of the commercials they’d display the advertiser’s logo, but it would be displayed by itself or, on the rare occasion, above a toll-free phone number. There wasn’t a single Website address to be seen in any of these commercials.

Viewed through modern eyes, these commercials struck me as incredibly quaint, and somewhat ineffective. They get you all jazzed up about a company or their product, and then the only way you can respond is to visit the advertiser’s retail establishment (if you can find one) or call them on the phone. But what if you don’t live near one of their stores? Or if it’s after hours?

The next videotape from my library that I watched had even more interesting commercials, although this time I was on to what was happening. This was clearly a movie time-shifted a few years later during the height of the Dotcom craze. Every other commercial was for Pets.com or some other high-profile (although short-lived) Website business. Once again, I was struck by how odd this now seems. When was the last time you saw a TV commercial for a Dotcom?

These days, Website addresses appearing during and at the end of TV commercials (not to mention within television shows themselves) are common, so common, in fact, that we now take them for granted. It’s hard to imagine an advertiser who can afford to advertise on television a) not having a Website, and b) not taking advantage of the power and reach of television to promote their Website during their TV commercial.

Consider how far we’ve come in the space of just ten years. From no mention of a Website in a TV commercial, to commercials devoted exclusively to Websites, to Website addresses commonly displayed at the end of commercials, Websites (as marketing vehicles and even companies in their own right) have emerged from the shadows of obscurity and earned their rightful place on television.

I wonder how quaint my time-shifted videotapes from 2005 will look like when I’m at the cottage ten years from now? That is, if I can find a VCR that still works!

January 02, 2006

I Skipped 'Internet Marketing School'

It was an innocent enough question, and I really should have seen it coming, but it still had me scrambling for an answer since I've never been asked it before.

There I was, meeting my client's boss for the very first time, when out comes, "Don't take this the wrong way, but where did you learn to do what you do?"

Later, on the drive back to my office, I had all sorts of clever answers. But sitting there, across from my client's boss, I was stumped. I mentioned something about being self-taught and working on lots of Internet marketing projects for over a decade, which is true, and then I quickly changed the subject.

But that question stayed top of mind with me for a while. When I think about the senior Internet marketing people that I know, most of us didn't go to Internet Marketing School'. Nine times out of ten, our post-secondary education was in something else (often wildly unrelated) and even if we had wanted to go to 'Internet Marketing School' it didn't exist at the time (and still barely does).

For many of us, our 'Internet Marketing School' consisted of a long trial-and-error process of figuring this stuff out for ourselves and then our clients. And there are always new things to learn, which is what makes it both exciting and frustrating at the same time.

Now, ironically, my self-taught generation of Internet marketers are the ones being asked to teach what we know to the next generation of Internet marketers - in colleges and universities, no less.

Any day now I expect we'll start to see job postings that read, "applicant must have an Internet Marketing Degree." While this would amuse me to no end, I would also take it as one more sign that our industry is maturing.

Bring on the Doctors of Internet Marketing!