Sweetmantra: Internet Marketing Advice

My Five Most Popular Blog Articles

I'm on holiday the next little while so I thought I'd share some links to five of the all-time most popular articles I have ever written for my blog:

• 10 Twitter Tips for Professionals

• 10 Facebook Tips for Professionals

• Does Someone Want to Buy Your Domain Name?

• 12 Questions You Must Ask Before Doing SEO

• Ten Must-Have iPhone Apps for Marketers

Apparently blog posts with numbers in the title do very well. ;+)

I hope you enjoy these, and I look forward to resuming writing again later this Summer.

10 Twitter Tips for Professionals

After the unexpected popularity of my article 10 Facebook Tips for Professionals, I figured I would follow it up with some tips for the micro-blogging platform known as Twitter.

Although Twitter has been around since 2006, it's only recently started to generate interest from the public at large. One of the things I like the most about Twitter is that it is an open platform and the uses for it are limited only by people's imagination. Every day I discover new and creative ways that people are using Twitter, some good, some bad. As with any new medium, there are and will continue to be growing pains as we all figure out what the ground rules are and how best to use this new tool. I, for one, still consider myself to be in my 'kindergarten' years with Twitter, however I have learned a few tips and tricks along the way that I am happy to share with you:

I hereby present my list of 10 Twitter tips for business professionals who want to get the most out of Twitter without making too many newbie mistakes:

1. Use your real and (length permitting) full name as your Twitter ID and Display Name - Don't start Twittering using some cutesy or cryptic alias; that just makes it hard for people to find you and figure out who you really are. If you can, avoid using an underscore in your Twitter ID: JaneSmith is way more professional than Jane_Smith and is also easier for people who are using mobile devices to type. And capitalize the first letter of your first and last name; it makes them easier to read.

2. Make sure you upload a photo of yourself right away - If you don't include a photo of yourself as part of your Twitter account, you will limit the number of followers you will get. And use a real photo, not an illustration, avatar, or your company's logo. People want to have a relationship with you, not an illustration. Choose a recent colour or black and white headshot of yourself, and make sure the photo is tasteful. For best results, the image should be a JPEG sized about 128 by 128 pixels, but remember that it will be displayed in much smaller sizes on different Twitter clients, including small screens on mobile devices, so make sure it is legible even when tiny.

3. Include a compelling and accurate description of yourself in your Twitter account - People will refer to this when deciding if they want to follow you. Make sure you include pertinent information such as the name of the company you work for, your job title, a brief description of what you do, and a link to your corporate Website or blog. Remember to keep search engines in mind and feature keywords that are relevant to your profession in your description. This will make it easier for new people to find you via Twitter search.

4. Choose a professional looking Twitter profile design, or create your own - The Twitter account settings allow you to choose from a number of simple design templates for your profile. I recommend that you pick one that best (or at least better) aligns with your professional brand, or tinker with the colour schemes until you get something that works. If you really want to present a slick image, get a custom Twitter background design created for you. There are numerous free and affordable paid Twitter background design services. One of the ones I have used and can recommend is Twitbacks.

5. Understand the important difference between a public reply and a Direct Message (DM) - When you reply to someone that you are following, using the "@BillSweetman" syntax, everyone following you and them can see your conversation, and a permanent public record is made of the exchange. A Direct Message, using the "D BillSweetman" syntax, is strictly between you and that one other recipient (although in order for this to work both recipient and sender have to be following one another). Confuse the two and you could end up in an embarrassing situation.

6. Be judicious about Re-Tweeting - Twitter is about sharing, however if all you are doing is continually re-tweeting other people's posts instead of contributing your own original content, this will soon begin to grate on your followers. After all, if your followers really cared about what someone else was Twittering about, they'd follow them.

7. Watch your P's and Q's - Twitter is a public forum, and your posts are archived forever. While it is always advisable to avoid getting into a war of words with someone, Twitter is the worst possible place to have a dustup since everyone has a ringside seat. Sadly, that hasn't stopped some folks from getting into some very nasty, and very public, Twitter fights. Try to avoid making the same mistake.

8. Be careful about mixing business with pleasure - Consider creating two separate Twitter accounts, one for business use and one for personal use. If you tie your personal email address and a more 'casual' photo to your personal Twitter account, your friends and family will easily be able to figure out which is the right account to follow.

9. Follow but don't expect to be followed - While you are free to follow anyone on Twitter that you so choose, don't expect them to follow you back. Not everyone wants to follow hundreds or thousands of people, and just because you followed them doesn't mean they are obliged to follow you, nor should you be upset if they don't.

10. Don't try to "market" on Twitter; try to "share" instead - Just because Twitter allows you to post promotional messages 24/7 doesn't mean that anyone is interested in that kind of content. If you want to attract and keep followers, focus on contributing items of value. Let them know about something you just heard or discovered. Solicit feedback on a project or ask a question. Sing the praises of a product or person. Recommend other people they should follow. Or provide an update on what you are working on right now. Think sharing, not shouting.

Despite the feverish tone of the recent media hoopla around Twitter, I am very bullish about the future of Twitter. We've hardly scratched the surface of its potential. Twitter was originally dismissed by many as a quirky geek distraction (I admit to being one of those skeptics), but it is rapidly emerging as a flexible communication platform for both business and personal use. I hope my 10 Twitter tips will help you take better advantage of this new medium. And if you want to follow me on Twitter, my Twitter ID is BillSweetman. Good luck, and happy Tweeting!

Twitter IDs are the New Domain Names

It's 2009, so I would hope by now that any marketer reading this article online understands the importance of securing your company's brands as domain names. In other words, Acme Furniture should own and control the domain name acmefurniture.com (and, if it's a Canadian company, acmefurniture.ca as well) even if you don't yet have a Web site.

My question for you today is, "Have you done the same for Twitter?"

Twitter is a micro-blogging platform that is growing in popularity at an astonishing rate. The purpose of this article is not to explain or promote the benefits of Twitter; that topic has been covered by others.

What I want you to understand today is that Twitter IDs (or "user names" or "handles") are the equivalent of domain names.

For instance, the Twitter ID for my personal brand, Bill Sweetman, is @billsweetman (which corresponds to the URL http://www.twitter.com/billsweetman) and for my corporate brand, YummyNames, it is @yummynames.

Even if you don't understand Twitter or don't think it has a role to play in your company's marketing efforts today, I strongly urge you to still secure your Twitter ID now.

In my case, I do all my Tweeting (as its called) as @billsweetman but I made sure that I registered all my other professional brands as Twitter IDs so that when and if I want to use Twitter for those other brands I already have the most intuitive Twitter ID.

I predict that over the next few years, millions of dollars will be spent by companies buying, selling, and fighting over Twitter IDs. I have already seen a number of nasty legal spats develop, and I have personally brokered the sale of several Twitter IDs already. And this is only the very beginning...

If you are Acme Furniture, you should make sure you get your hands on @acmefurniture right away. Since there is no fee to register a Twitter ID, you have no excuse not to do this. Simply head on over to http://www.twitter.com and sign up for a free account.

Don't be the person who in a year or two is having to explain to their company President why you didn't secure the company name as a Twitter ID. Take two minutes and do it today.

One final tip: Twitter will eventually suspend an account if it has not been used for six months, so make sure you post something once a month just to keep your account active and not risk losing your valuable Twitter ID.

Seven Killer Reasons to Attend the 2008 Digital Marketing Conference

As you may have noticed, I've been busy spreading the word on Facebook, LinkedIn, and Twitter about the 11th annual Digital Marketing Conference, which is being held in Toronto on October 29th and 30th. I'm on the Organizing Committee for this year's Conference and after months of planning we are now finally able to publicly share our excitement about the speakers and sessions we've arranged for you to experience.

Here, in my opinion, are seven of the best reasons to attend the 2008 Digital Marketing Conference:

1. Rob Master from Unilever will be talking about how one of the world's biggest traditional advertisers has fully embraced digital marketing, especially social media.
2. David Pogue, technology columnist for The New York Times, will be riffing about Disruptive Technology. David's brilliant and entertaining, which is a rare combination in my books. Here's a link to a funny video of David Pogue in action!
3. Everyone I talk to these days is struggling to hire good people. That's why we've persuaded Charlie Gray from Google and Bruce Powell from IQ Partners to talk about how to recruit and retain digital marketing talent.
4. The videogame industry is bigger than Hollywood, and so we've lined up Ron Bertram from Nintendo of Canada to reveal how he helped take the company to the top of the videogame market in Canada.
5. Just in time for the biggest shopping season of the year, Derek Szeto from RedFlagDeals.com will share an awesome and uniquely Canadian Boxing Week case study.
6. The Experience Exchange Roundtables are back by very popular demand. This is your chance to pick the brains of some of the country's smartest digital marketing minds. I'll leave it up to you to decide if I qualify for that title, but I will be leading a roundtable on Domain Name Strategy.
7. Coming up right after the Roundtables is the Networking Reception. The company I work for, Tucows, is sponsoring the reception and we've got a few treats in store for attendees so you definitely won't want to miss this.

So there you have it, a small taste of the inspiring and informative agenda we've got planned for you at this year's Digital Marketing Conference.

Don't wait until the last minute to register. For the last several years, the Digital Marketing Conference always sells out and we literally have to turn people away at the door. Head on over to http://www.the-cma.org/digital for more details and to register today.

I hope to see you there.

2007 Digital Marketing Conference

The death of Princess Diana. The Bre-X scandal. James Cameron's Titanic.

Where were you in 1997? And what were you doing?

Although it seems hard to believe, this year marks the - gasp! - 10th anniversary of the Canadian Marketing Association's Digital Marketing Conference.

I'm on the organizing committee for this conference and we've really tried to pull out all the stops in honour of this year's first decade mark.

Some of the featured speakers we've lined up include Mike Murphy from Facebook, Chuck Porter from Crispin Porter + Bogusky, and Simon Assaad from Heavy.com.

Ipsos Reid returns for a second year with the results of The Canadian Digital Marketing Pulse survey and we've just added a very special surprise session for Thursday afternoon featuring four Canadians you won't want to miss.

The enormously popular roundtables, "The Experience Exchange," are back by popular demand, and yes, yours truly will be moderating one of the roundtables on podcasting.

If you're serious about Internet marketing, please join me and a few hundred other Internet marketing enthusiasts at the 10th annual Digital Marketing Conference in Toronto, Canada on Thursday, October 25 and Friday, October 26.

For more information and to register, visit the 2007 Digital Marketing Conference Website.

American Idol Demonstrates Power of the On-Demand Consumer

I am addicted to American Idol. There, I said it.

Now that I have confessed, let me explain why I am hooked on this show. It is a great example of what I call the new "On-Demand Consumer" in action.

Every year (every season), millions of consumers vote for their favourite product (the singer), the one they want to be manufactured (their album produced and released by a major music label).

And how do these On-Demand Consumers vote? By calling a toll-free number or sending a text message from their mobile phone. It's a simple - yet utterly brilliant - model. And it is being replicated all around the world with Canadian Idol, Australian Idol, Latin American Idol, etc.

Last week I was giving a talk on the On-Demand Consumer and I was asked what percentage of American Idol voting was done via SMS (text messaging). I didn't have an answer at the time, but I did get one later.

According to figures released by Telescope, the company that handles the voting for American Idol, a combined total of 580 million toll-free and SMS votes were placed during Season 5 (2006).

Cingular, the telco partner of Telescope for the American Idol voting, claims that 64.5 million text message votes were received for that season.

When you crunch the numbers, that means that 11.12% of voting was done via SMS.

I don't know why I thought this number would be higher, but I did. Then I realized that not only is 64.5 million an enormous number, but each and every one of those 64.5 million votes was paid for by the voter.

That's right.

Millions of Americans, mostly teenage girls (right?), were so motivated by the On-Demand nature of this show that they were willing to pay 5-10 cents per vote to help influence the 'design' of a product. A product they would then be willing to fork over more money - a lot more money - to buy when it was released a few months later.

Take, for instance, the first American Idol, Kelly Clarkson. Her debut album debuted at number one on the Billboard chart and went on to sell over 2.5 million copies in the United States.

With all due respect to Ms. Clarkson's talent as a singer, it's no surprise her first album was a bestseller. Those millions of On-Demand Consumers were getting precisely the product they had voted for.

Welcome to the world of the On-Demand Consumer.

Is Your Website Mobile-Friendly?

I'm one of the millions of Canadians who uses a mobile device (two, in fact) to surf the Web. Twice this past week I was thwarted in my attempt to access a number of popular Websites because the sites weren't designed to allow mobile surfers, like myself, in.

I have two observations to make regarding this:

1. Companies that continue to ignore (shut out) mobile surfers are going to start noticing that they are losing customers and, even worse, irreparably damaging their brands. As more and more people start to use mobile devices to access the Web, they are going to flock to the Websites of the companies that welcome them and their wireless brethren and avoid those that don't. Even when mobile surfers are forced to surf through a 'wired' device (e.g., a desktop computer), which Websites (and brands) do you think are going to be top-of-mind to them? Certainly not the ones that spurned them in the mobile environment.
2. It's not as difficult as you might think to make a Website (or at least some of its key content) accessible to a mobile surfer. You don't even need to create a separate WAP Website. If you avoid the use of frames, JavaScript/Flash navigation, image maps, and tons of images, your main site will be more mobile-friendly. Sound familiar? Pat yourself on the back if you recognized that many of the same best practices that make a Website easily found by search engines also make a Website easily accessed by mobile users.

If you're planning on launching, or re-launching, a Website, make sure you remember to consider the mobile surfer in your plans. Their numbers are only going to increase over time.

The Interactive Gospel According to Kevin Roberts

During his keynote speech on the first day of the 2006 Canadian Marketing Association annual conference yesterday in Montreal, Saatchi & Saatchi's Kevin Roberts strung together 10 words that were music to my ears:

"Within the next five years, all advertising will be interactive."

Roberts covered a lot of ground during his talk, which was (somewhat ironically, given his apparent fondness for interactive) peppered with over a dozen TV commercials. He argued that "the power now sits with the consumer" and that marketers are playing catch up to them.

Roberts also made the case for advertising on mobile devices ... "the future is going to be on screen" ... and implored marketers to "revere the big idea" and stop focusing on the technology ... "assume it can be done."

On Websites, Roberts commented that "most of the Websites I go to look like packages," versus telling a story that will connect with people on an emotional level.

His speech came at the end of a long day for many of the attendees and was very well received, especially by the tiny contingent of interactive marketers in attendance, including yours truly.

iSummit Diary: 3G Content and Machinima Marketing

I attended, and was a speaker at, iSummit 2006, March 29-31, 2006 in Toronto, Canada. This entry is the first of two featuring my notes from the sessions I attended.

iSummit is described as "an international entertainment and media event dedicated to the business of digital content on interactive platforms." This was a lively and intimate conference focused more on interactive content rather the underlying technology. It was also a really diverse and international crowd made up of folks from the television, interactive, technology, and marketing worlds (or unusual combinations of each). Kudos to the New Media Business Alliance and the sponsors for putting on such a stimulating event.

The 3G Experience: Signals From Around the World

• This session was devoted to the high-speed 3G mobile phone networks, coming soon (as early as this fall) to Canada but already quite popular in other parts of the world.
• In Japan, teenagers account for 70% of the 3G network revenue, most of which is pay-per-use and pay-per-view service and data offerings.
• One panelist suggested that Asia was ahead of the Australian market by 2 years, and that Australia was ahead of the US (and Canadian) market by 2 years.
• In England there are already 3-5 million 3G subscribers, depending on who you ask.
• In Italy, the most popular 3G content is ringtones (30%), 'adult' (25%), games (20%), TV clips (15%), music/songs (7%), sports info (3%), and 'gossip' content (2%).
• Speaking of TV, short video 'digests' are the way to go versus long-form video.
• Another interesting statistic: the typical mobile phone user changes their phone every 18 months.
• One obstacle to success with 3G phones was said to be the user interface; the easier they are made to use, the more easily the revenue will flow.
• We were shown a demonstration of Kemeleon, a very cool 'animated messaging' service that converts SMS messages into animated character video messages. Weird, yes, but also hugely popular with teenagers in Asia. (Apparently some of the most popular, and profitable, 3G services are completely 'pointless' from a rational or traditional point-of-view. Go figure.)

Machinima Showcase: Videogames as Filmmaking Tools

• This session provided an overview of the emerging and fascinating filmmaking medium of "Machinima" whereby creators use videogame engines to create short films.
• Machinima began as a grassroots effort; the most famous example is the popular series of films based on the videogame Halo, Red vs. Blue.
• Heavy.com is paid by videogame publishers and console companies like Sony to make 'films' using their games. From a marketing point-of-view, this is a high-tech spin on product placement. The entire film is the product placement, so to speak.
• SecondLife.com is an example of an online game that has migrated to being a 'filmmaking' tool. The 'filming' process requires real-time collaboration between many people, not unlike the offline version, however the 'crew' members can be located in different corners of the world and meet "in world" (in the online world) to 'perform' and 'shoot'.
• For more info about Machinima, see Machinima.com and The Academy of Machinima Arts & Sciences.

Here are some other stray tidbits from iSummit:

• CBC will soon be launching a free, ad-supported video service at www.cbc.ca/video ... doesn't appear to be live yet, but keep checking.
• Also, check out BiteTV, "Canada's first interactive television channel" targeting 18-24 year-old males. It's further proof the CRTC's days are numbered.

For more about iSummit I encourage you to check out the iSummit blog and the iSummit Website.

In the second installment of my iSummit diary I will be sharing my notes from the sessions on Xbox Live and "branded entertainment" plus I've got a hot tip for everyone interested in blogging. Stay tuned...

The Importance of Avoiding "I-Neveritis"

I'll be the first to admit I suffer from I.N. every now and then, and so do a number of my Internet marketing colleagues. "I.N." stands for "I-Neveritis" and the first step towards recovery is, of course, admitting you have a problem in the first place.

There, I feel better already.

What is "I-Neveritis," you ask?

Well, if you're an Internet marketer I.N. is the debilitating and counterproductive habit of thinking that everyone uses the Internet like you do. As in, "I never click on Sponsored Links in Google so that can't possibly be an effective marketing tactic," or "I never use text messaging so that can't possibly be a good way to reach people." You get the idea...

There's nothing wrong with you not doing, or not liking, some particular aspect of this medium. Just be careful that you never write off the validity of a tactic or media vehicle because you personally aren't a big user or fan of it. A lot of the times it really doesn't matter what your personal preference or usage of the item is because - chances are - you're not the target market.

What really matters is the target market and what they like and do. (Hint: Be sure to ask them.) And that tactic or media vehicle you don't like could turn out to be enormously popular and effective. So try to keep as open a mind as possible and avoid catching "I-Neveritis."