Sweetmantra: Internet Marketing Advice

To the Top with Bermuda's Smartest Entrepreneur

I love entrepreneurs, and I meet them in the most unlikely places. In this case, on a beach.

Earlier this year my wife and I vacationed in Bermuda. I had not been there since a child, and I was excited to return to the beautiful island and give my wife the grand tour.

I did not realize I would also meet the smartest entrepreneur in Bermuda.

For our day at the beach, I decided to take my wife to Horseshoe Bay, a spectacular public beach area featuring the famous Bermudian pink sand, all sorts of rocky coves, and great snorkeling. The weather that day was perfect for the beach: hot and sunny.

We took the local bus to Horseshoe Bay, and were dropped off at the main entrance, which is at the top of a steep hill that winds its way down for hundreds of yards. As we walked down the hill towards the changing room area, we started to pass people who were leaving the beach and making their way back up the hill on foot. It's a long walk uphill in the heat, and these folks looked pretty bedraggled, with sweat pouring off them. We realized that we'd probably have the same hot and sticky walk back up the hill when it came time for us to leave, and we were not looking forward to that.

But that would not be our fate, thanks to a brilliant entrepreneur named Dean Ming. For the last 11 years, Dean has been the owner and operator of the ultimate niche business, which he calls "To the Top." (Smart name, too.) His business does one thing, and one thing only, and it does it very well: gives tourists a quick ride to the top of the hill in a small passenger van.

Dean realized that after spending a day at the beach, then showering and changing into their street clothes, a lot of tourists didn't want to then spend 15 minutes walking up that long and steep hill in the heat. So for $2, he gives them a ride "To the Top," and during the two-minute drive shares a few tidbits of historical information about Bermuda. I estimate that on a good day Dean is pulling in about $200 an hour operating his service. Not bad for one man and his van.

Dean's sign says it's the best two dollars you will spend that day, and I think most of his customers would agree. This is a great example of an entrepreneur identifying a very specific need and then fulfilling that need. Smart. Simple. Successful. We can all learn from entrepreneurs like Dean.

Discover The Secret World of Domain Names at PodCamp Toronto

I will be attending, and speaking at, PodCamp Toronto next weekend, February 21-22, 2009 in downtown Toronto.

PodCamp Toronto is a free "un-conference" devoted to social media, and despite its name is about way more than just podcasting. I attended PodCamp Toronto two years ago and loved the energy and inclusiveness of the event. I highly recommend it, and you can't beat the price. Yes, it really is free to attend and hear from (and interact with) many of the sharpest minds in social media today, including Chris Brogan, Collin Douma, and Eden Spodek.

I will be giving a talk entitled "The Secret World of Domain Names" on Saturday, February 21 at 3:30 PM in Room 229. This will be a marketer's guide to domain names, and I plan to shatter some common domain name myths and show you how to buy, protect, and rescue your domain names. I will also explain how you can use domain names to generate a steady stream of targeted traffic. And for the first time ever in public, I will take you behind-the-scenes of the domaining (domain name investing) industry, a secretive, billion dollar industry that you can get a piece of for less than $10.

I'm really looking forward to PodCamp Toronto, hanging out with my fellow social media enthusiasts, and sharing my passion for domain names with everyone.

For more information about PodCamp Toronto, visit the PodCamp Toronto Wiki. See you there!

The Return of Erella.com: A Cautionary Tale

I often write about the importance of managing your domain names and caution people about what could happen should they fail to do so.

I recently witnessed a chilling example of this. Thankfully, this story has a happy ending.

Erella Ganon is a Toronto-based artist whom I have known for over a decade. She also happens to be a friend of my wife. On Friday night, my wife asked me to look into something on behalf of Erella. A few days prior, Erella had lost ownership of her domain name, erella.com, and she was very upset.

Erella had first registered erella.com in October, 2000 with domain registrar GoDaddy, and had been using it since then for her Website and email address. Her Website, located at www.erella.com, is where Erella showcases her work and promotes her services. It is her primary means of generating employment.

An artist and single mother, Erella supports her teenage daughter by doing a number of freelance creative assignments. Sadly, for many years, Erella has also been battling brain tumours. 2008 has been especially difficult for her as she's been in and out of the hospital for seven different surgeries. The good news is that she's on the mend.

During the last few months, in between surgeries and post-operative recovery, Erella was unable to do a lot of her normal day-to-day activities, and due to a misunderstanding, didn't renew her domain name like she normally did. The domain expired, and 26 days later it flowed into GoDaddy's expired domain auction, where it was bid upon and eventually acquired by a domain name speculator based in Hawaii.

Since I work at Tucows, one of the largest domain registrars in the world (and, full disclosure, a competitor of GoDaddy), I am very familiar with the domain name lifecycle and expired domain auctions. I knew that the domain speculator had broken no laws when he acquired the erella.com domain name. It expired. He bid on it. He paid for it. He now owned it.

To him, erella.com was just another domain name he won at auction. He didn't know the story behind how and why the domain expired, nor would anyone expect him to have known that.

At the time I first heard about this, Erella was convinced she'd lost her domain name forever, and was understandably very upset. Email messages to her were bouncing, and adding insult to injury, the domain speculator had added a banner ad for his Hawaiian real estate business to Erella's homepage.

I promised Erella that I would investigate what had happened and see what I could do to help. After researching and identifying the domain speculator, I contacted him via email on Saturday in Honolulu and convinced him to transfer the domain name to Erella.

By Sunday morning, erella.com was back in Erella's hands, and by mid afternoon her email and Website were up and running again.

Needless to say, Erella was ecstatic. I, on the other hand, was pleasantly surprised. This domain speculator responded to my inquiries and could be reasoned with; that is not always the case, and I have the scars to prove it.

The truly frightening thing is that this can happen to anyone who owns a domain name, and most people who find themselves in this difficult position don't know a domain name specialist like me that they can turn to for help.

With that in mind, I'd like to offer five very specific pieces of advice to you on how to avoid ever ending up in a situation like this.

1. Make sure you know exactly when your domain name registration expires. Domains are registered in one-year increments and need to be renewed prior to the end of the previous registration period. Put a reminder in your calendar to contact your domain registrar (domain registration service provider) a few weeks prior to expiry to renew your domain. Then make sure you actually take the five minutes it usually takes to make the renewal, either online via the registrar's Website or by calling them. (Don't know who your registrar is? Do a WHOIS lookup at who.is. Your registrar will be identified as the "Registrar".)
2. Ensure that your domain registrar has your most current and working email address on file. 99% of registrars inform their customers about upcoming domain expiries via email. If the email address they have for you doesn't work any more, you will miss the reminder messages and are at risk of forgetting to renew the domain name. In my professional experience, not having the right email address associated with your domain name is the number one reason people lose their domain names. This is your responsibility, not the registrar.
3. Verify that your domain registrar has up-to-date payment information on file for you. Even if you have set your domain name to auto-renew, that won't do you any good if the credit card the registrar has on file is no longer valid. Make sure your registrar has the correct credit card number and expiry date.
4. Domain name registration is not the same thing as Website hosting or email hosting. Even if you are getting these services from the same company, they are three different services and will all need to be renewed at some point in time. People often confuse Website hosting renewals with domain renewals and mistakenly think they've renewed both when they've actually only renewed one.
5. Finally, if your domain name does expire, act quickly. Contact your domain registrar as soon as possible and ask them what your renewal options are. In most cases, you only have 25-39 days to renew a domain that has expired. After that, it could be gone forever.

The One Question Every Entrepreneur Asks

If you're like most entrepreneurs, chances are you've asked yourself the following question at least once:

"How do I get more business without spending a fortune on advertising?"

This is probably one of the biggest challenges you face in your business, which is why I'm thrilled to let you know about an exciting event I am participating in on the evening of Wednesday, October 22nd in Toronto.

This event will be very different from other "seminars" you may have attended. It will help you tackle the challenge of boosting your business while at the same time you'll be helping support a fantastic program that helps youth in developing countries become entrepreneurs.

In one evening, you will:

• Learn practical and tactical techniques and tools that you can use immediately to find new customers fast and affordably. (By the way, I personally guarantee this is going to happen because I am giving one of the presentations! More on that in a moment...)
• Be inspired to take action on what you learn
• Have a blast with some "fiery" entertainment
• Experience all of this at absolutely no risk as this is a "Pay only for the value you receive" event. No Value...No Payment. Period.
• Make a big difference in the world. All proceeds go to helping street youth in the developing world become entrepreneurs, through Street Kids International

Sound great? It will be. It's called:

"Big Results For No/Low Dollars: Powerful and Inexpensive Marketing Techniques for Entrepreneurs"

and you can register for the event here.

This evening is part of an exciting, innovative and valuable program of practical education and training, exclusively for entrepreneurs, called Success Circle. The evening will include some amazing surprise entertainment and a roster of expert speakers you don't want to miss. The speakers will be:

• Warren Coughlin, one of North America's top business coaches, will discuss a) the key skills that must exist in your business to allow you to blast off, and b) easy-to-kickstart business building tactics available to any entrepreneur that generate quick leads, very inexpensively.
• The amazing Collin Douma (of Radical Trust fame) will share with you the wisdom he imparts to large corporations eager to exploit social media.
• Some Internet marketing dude named Bill Sweetman will reveal how to ensure you generate profits from the most universally, but non-strategically, applied marketing tool on the Internet. ;+)

How is this evening special?...

You will receive practical, tactical knowledge, tools and techniques you can use right away. This is not about giving you a teaser that requires you to drop $3,000 on follow up courses before you are able to implement. I hate those kind of things, and this isn't one of them.

Join me at this event on Wednesday, October 22nd and you will get knowledge, confidence, tools, and inspiration that will help you add to your bottom line, while making an amazing difference in the world. And you will have a ton of fun... All at no risk.

Register for this event now.

I look forward to seeing you there.

Seven Killer Reasons to Attend the 2008 Digital Marketing Conference

As you may have noticed, I've been busy spreading the word on Facebook, LinkedIn, and Twitter about the 11th annual Digital Marketing Conference, which is being held in Toronto on October 29th and 30th. I'm on the Organizing Committee for this year's Conference and after months of planning we are now finally able to publicly share our excitement about the speakers and sessions we've arranged for you to experience.

Here, in my opinion, are seven of the best reasons to attend the 2008 Digital Marketing Conference:

1. Rob Master from Unilever will be talking about how one of the world's biggest traditional advertisers has fully embraced digital marketing, especially social media.
2. David Pogue, technology columnist for The New York Times, will be riffing about Disruptive Technology. David's brilliant and entertaining, which is a rare combination in my books. Here's a link to a funny video of David Pogue in action!
3. Everyone I talk to these days is struggling to hire good people. That's why we've persuaded Charlie Gray from Google and Bruce Powell from IQ Partners to talk about how to recruit and retain digital marketing talent.
4. The videogame industry is bigger than Hollywood, and so we've lined up Ron Bertram from Nintendo of Canada to reveal how he helped take the company to the top of the videogame market in Canada.
5. Just in time for the biggest shopping season of the year, Derek Szeto from RedFlagDeals.com will share an awesome and uniquely Canadian Boxing Week case study.
6. The Experience Exchange Roundtables are back by very popular demand. This is your chance to pick the brains of some of the country's smartest digital marketing minds. I'll leave it up to you to decide if I qualify for that title, but I will be leading a roundtable on Domain Name Strategy.
7. Coming up right after the Roundtables is the Networking Reception. The company I work for, Tucows, is sponsoring the reception and we've got a few treats in store for attendees so you definitely won't want to miss this.

So there you have it, a small taste of the inspiring and informative agenda we've got planned for you at this year's Digital Marketing Conference.

Don't wait until the last minute to register. For the last several years, the Digital Marketing Conference always sells out and we literally have to turn people away at the door. Head on over to http://www.the-cma.org/digital for more details and to register today.

I hope to see you there.

Expert Tips on Writing for the Web from Kindha Gorman of MightyThink

My good friend Kindha Gorman officially launches her own Web writing boutique, MightyThink, this week. Since I have always admired her wit and way with words, I thought that interviewing her about her new company and writing for the Web might be both educational and fun.

Q. So I just have to ask you, Kindha, what motivated you to leave the stability of a full-time job to launch your own boutique, MightyThink?

Starting a content development firm like MightyThink has been one of my long-time goals. After spending considerable time learning about the domain name business, I saw an opportunity to contribute.

As the domain industry changes, relevant and quality content is becoming essential for premium domains. Websites have so much more potential when the content is useful, timely, and engaging. That's where MightyThink comes in.

Sure, a cushy full-time job has its perks but writing is my passion. Launching MightyThink is my way of being involved in this exciting domain industry by doing what I, and my team of writers, do best.

Plus, my fourth grade teacher said I had a problem with authority, so I figured I should just become my own boss. It's best for everyone.

Q. What's the most frequent mistake you see people making when it comes to the copy on their Websites?

Sadly, the Web is full of boring, irrelevant, and outdated copy.

Above it all, the most common mistake I have noticed is Websites that don't properly cater to their target audiences. When creating content for your site, think of your readers and the reasons they're likely on your site. Does your site give them all the information they need? Is it clear? Is it engaging? Is it visually friendly? Is it easy to read?

When you have a domain name, or a brand you want to market, you have a great opportunity to captivate your audience and make sure they visit again.

Since we're on the topic, here a few more of my pet peeves:

• Unclear messages;
• Long pages;
• Outdated information;
• Long paragraphs and no white space;
• A lack of keywords to entice the search engine;
• Off-topic and/or boring copy; and
• Spelling and grammar mistakes (A big no-no easily fixed by hiring an editor. The spellcheck function, by the way, is not an editor.).

Q. A lot of companies are interested in launching a blog but struggle with creating the content for it and keeping the blog updated. What advice do you give to clients like this?

A blog is a great tool to ensure there's fresh content on your site. The downside is that you have to invest a certain amount of time and energy to make sure people come back regularly. It sounds easy but there's some planning involved.

If you want to get your blog bookmarked by your target audience (and I imagine you do), the blog needs to be:

• updated daily;
• about relevant and timely topics;
• written in a conversational tone;
• professional looking and sounding; and
• interesting!

This may seem like a daunting task, especially since there are only 24 hours in the day. Many companies hire outside writers, who understand their goals and messages, to act as their voice. This frees up much-needed time, but still maintains a relevant blog.

Q. How important are online press releases?

A keyword-rich and well-optimized press release is quickly becoming an invaluable marketing tool for businesses to generate traffic and drum up clients.

Not only do online press releases tout news about your business quickly and effectively, they also can be easily optimized with keywords to ensure they're indexed by the almighty search engines. By adding some strategic links and relevant keywords, your little press release (and your Website) will attract the eyes of journalists, researchers, RSS feeds, search engines, news subscribers, and most importantly, your target audience.

Here's a tip: If you're writing the news release yourself, keep your press release to one page, two pages if absolutely necessary. If it's any longer than two pages, journalists become grumpy. No one likes a grumpy journalist.

Thanks, Kindha, and best of luck with your new company!

Kindha Gorman is the owner and brain behind MightyThink's brawn. With over 10 years of experience in writing, marketing, and strategic planning, Kindha has written for magazines, newspapers, Websites, large retail chains, healthcare organizations, financial institutions, and high tech outfits. Throughout her varied career, she has learned a thing or two about good writing. Just ask her. She has bored many of her friends with lectures about the proper use of commas, hyphens, and semi-colons.

Why I'm Promoting the Social Media Telesummit

As you may have noticed, for the last few weeks I've been actively promoting my friend Leesa Barnes' upcoming Social Media Telesummit, which takes place February 20-29, 2008.

I've also been totally upfront about the fact that I'm one of Leesa's affiliate partners, which means I will receive a portion of the registration fees from referrals I send her way. (For the record, I plan to donate a portion of my cut to charity.)

A number of people have asked me why I am helping spread the word about the Social Media Telesummit, so I figured I'd answer that question on my blog.

First of all, I have tremendous admiration for Leesa Barnes. She's smart, funny, and totally committed to educating and inspiring people to use and benefit from the new media. She's taught me a lot over the last few years, and I've tried to return the favour as often as I can. That's why I signed on.

Second, I'm blown away by the depth and breadth of the speakers Leesa has lined up for the event. Paul Colligan, Sherman Hu, Kate Trgovac, Darren Barefoot, Julie Szabo, Jason Van Orden, Andy Wibbels ... and so many others as well. I'm sorry, but I don't know too many other events that offer a truly international roster of social media and Internet marketing experts like this one.

Third, I love the fact that this is a virtual event that anyone from anywhere can participate in. (Well, if they register for it, that is!) For me, personally, this makes the Social Media Telesummit very convenient as I can learn on my own time, at my own pace, and from the location of my choosing.

Finally, I got the chance to experiment with using social media to promote the event, most notably Facebook. If ever an event called for such an approach, it was this one. That, for me, has been the most rewarding part of this experience to date.

I do hope you register for, and participate in, the Social Media Telesummit. Even if you don't, at least now you know why I've been encouraging you to do so.

Domain Names Are the Stars of Tinseltown Conference

Last week I was in Hollywood, California attending and speaking at DOMAINfest 2008, one of the domain industry's two big conferences. Attendance was up this year with nearly 700 people attending from more than 25 countries. Many of the attendees were domainers (domain name investors) looking to buy, sell, and network.

I attended a number of sessions over the course of the event and thought I'd share a few highlights:

"Domain Names and the Law"

Domain name legal expert John Berryhill cautioned domain owners to be wary of vaguely worded purchase inquiries that don't explicitly offer to buy the domain; they could be lawyers representing trademark holders who are trolling with a different agenda (e.g. gathering info for a future legal claim against the unsuspecting domain owner).

Berryhill says, "The best trademark search tool is Google," as opposed to relying on official trademark databases.

"Domainers Town Hall with Frank Schilling"

This session was a Q&A with Frank Schilling, one the most famous and successful domainers in the world. Here are some choice quotes from Frank:

• "Domain names ARE the Internet."
• "There's no shelf life on domain names...domains are like Cognac" - on domain names as assets.
• Owners of even just ten domains will be the media companies of the future."

When asked, Frank said he owns about 370,000 domain names that are managed as a business by a small team of five, including himself and his wife.

"Understanding the Big Picture"

Monty Cahn from Moniker provided some insights into the overall strength of the domain industry. Cahn says 70% of Internet users are using direct navigation (typing a domain into the browser address window) to get to a site. He also predicts that aftermarket (previously-owned) domain name sales will be a $1 billion business in 2010. Cahn estimates that also by 2010, 240 million domain names will have been registered. For reference, that's about double the amount that are registered today.

(My Tucows colleague James Koole helped with this report.)

DOMAINfest 2008

I will be speaking at, and attending, DOMAINfest, January 21-23, 2008 in Los Angeles, California. DOMAINfest is the domain industry's other big industry event (along with TRAFFIC), and this will be my first time attending.

I will be participating in a panel discussion on January 22nd entitled "Branding for Gold, Balancing Hype and Reality." Joining me on the panel will be David Sams, Mike "Zappy" Zapolin, and Andy Miller.

I believe we're going to discuss and debate the 'brandability' of domain names. That should be a lively discussion.

I'm particularly looking forward to the SnapNames Live Auction since one of the many gems from the Tucows domain portfolio will be on auction.

For more information about the conference, visit the official DOMAINfest Website.

Recommended: Podcasting for Profit, by Leesa Barnes

I am so not into book reviews, however last week I had the honour of leading a roundtable discussion on podcasting at the Digital Marketing Conference. Near the end of the session I was asked to recommend a book on the subject of podcasting. That book was, and is, Podcasting for Profit, by the multi-talented Leesa Barnes.

Leesa's book was published a few months ago, and I've been meaning to blog about it ever since. Podcasting for Profit is unique in that it's not a technical 'how-to' manual about the production side of creating a podcast, nor is it one of those cheezy 'become an Internet radio star' publications. Plenty of those kinds of books kicking around already!

Podcasting for Profit, on the other hand, is focused on the business side of podcasting. Amen!

This is the book to pick up if you're struggling with whether or not you or your company or your clients should be podcasting. And if you've already decided to move forward with podcasting, Leesa's book will help you identify new business opportunities related to podcasting that you might never have thought of.

Written in a warm, honest, and down-to-earth style (it's by Leesa Barnes, after all), Podcasting for Profit is highly recommended to anyone interested in understanding the business implications of this exciting new medium.

You can find out more about the book at http://www.leesabarnes.com/book/.

P.S. I'm also supremely flattered to be mentioned in Podcasting for Profit, along with lots of other podcasters whose work I admire. Congratulations, Leesa!