Sweetmantra: Internet Marketing Advice

Does Your Domain Name Have a Dirty Secret?

When it comes to choosing a domain name for your business, it helps to have a 'dirty' mind. Otherwise you might end up being stuck with a domain name that will get you into trouble with word-based content filters.

That's right, if your domain name inadvertently contains a 'naughty' keyword or phrase, your entire Website may be blocked by content blocking filters still commonly used by large corporations, libraries, schools, and overprotective parents. Your site might also be hindered from showing up in some search engines, and some of the email messages you send from your domain could end up being blocked by spam filters.

Here are some fictitious examples of what at first appear to be innocent domain names:

• HireThisExCopper [dot-something]
• EssexWorld [dot-something]

Look closer, however, and you will notice that the first domain contains the word "sex" and the second contains the phrase "sex world." Both of these domains could end up running into trouble with filters, especially the second one.

And can you spot what's problematic with these domain names?

• ScanAlley [dot-something]
• CanalTours [dot-something]

Both contain the word "anal" which also poses a risk of running afoul of filters.

You get the idea...

So before deciding on your next domain name, be sure to scrutinize it carefully. Look for any and all 'troublesome' words and phrases. The last thing you want is to have your seemingly innocuous domain name misinterpreted by word-based content filters.

An Insider's Perspective on the Multi-Billion Dollar Domain Name Industry

As loyal readers of this blog will know, last month I was in Miami, Florida to attend the biggest domain name industry event of them all, TRAFFIC. While I was there, I recorded interviews with several of the domain name industry's major players. Upon my return, I turned these interviews into six special "road trip" versions of my Marketing Martini podcast, four of which have been released so far.

If you'd like a glimpse inside the rather secretive, multi-billion dollar domain name industry, I encourage you to give these episodes a listen. Here are a few highlights...

What's a live domain name auction? Find out from the man who runs the top one in the world.

In Episode #29 of Marketing Martini, I talked with Monte Cahn, Founder and CEO of Moniker.com, about the world's largest live domain name auction. It was only after the interview that I realized Monte also hosts his own podcast, Domain Masters. Such a small world!

Ever looked up the perfect domain name for your business only to discover it wasn't available to register? Don't give up hope just yet; a good domain could still be within reach.

In Episode #31 of Marketing Martini, I chatted with Peter Lamson of NameMedia about the "aftermarket" for domain names. In a stroke of accidental marketing brilliance on my part, this episode was released shortly after NameMedia filed to go public.

Did you know that buying a domain name is no longer the only way you can gain use of it?

In Episode #32 of Marketing Martini, I spoke with Jonathan Boswell of LeaseThis.com about the notion of domain name leasing. Jonathan was such an interesting interview subject that he inspired two episodes.

I have received such amazing feedback from listeners about this special "road trip" series of interviews that I wanted to bring the series to your attention. Enjoy!

Earn Your Black Belt in Domain Name Karate at BC AIM Direct Marketing Day 2007

I bought my first domain name over 12 years ago for $70 and sold it a few years later for $10,000. I guess I've been hooked on the magical allure of domain names ever since. In fact, that's one of the reasons I now work at Tucows, the largest domain name wholesaler in the world, where I get to think about domain names all day long.

If you'd like to learn how to protect your domain names, increase your website traffic, and outmaneuver your competitors, join me at the BC AIM Direct Marketing Day, November 8, 2007 in Vancouver, Canada.

I will be giving an informative yet fun presentation entitled "Domain Name Karate: The ‘Ancient’ Art of Maximizing and Defending Your Domain Names." I'll be demonstrating my secret Domain Name Karate moves like "The Quiet Warrior," "The Five Blades," and "The Peacock’s Feather." I might even be persuaded to share "The Green Volcano" with those in attendance, but only if I have a spotter.

Seriously, I'm looking forward to sharing what I've learned about domain names over the last 12 years.

Of course, I'm not the only reason to attend BC AIM Direct Marketing Day. Other featured speakers include Stefan Tornquist from MarketingSherpa and Kyle MacDonald (a.k.a. the One Red Paperclip guy).

I hope you can make it. Visit http://www.bcaim.org/dmday for all the details.

2007 Digital Marketing Conference

The death of Princess Diana. The Bre-X scandal. James Cameron's Titanic.

Where were you in 1997? And what were you doing?

Although it seems hard to believe, this year marks the - gasp! - 10th anniversary of the Canadian Marketing Association's Digital Marketing Conference.

I'm on the organizing committee for this conference and we've really tried to pull out all the stops in honour of this year's first decade mark.

Some of the featured speakers we've lined up include Mike Murphy from Facebook, Chuck Porter from Crispin Porter + Bogusky, and Simon Assaad from Heavy.com.

Ipsos Reid returns for a second year with the results of The Canadian Digital Marketing Pulse survey and we've just added a very special surprise session for Thursday afternoon featuring four Canadians you won't want to miss.

The enormously popular roundtables, "The Experience Exchange," are back by popular demand, and yes, yours truly will be moderating one of the roundtables on podcasting.

If you're serious about Internet marketing, please join me and a few hundred other Internet marketing enthusiasts at the 10th annual Digital Marketing Conference in Toronto, Canada on Thursday, October 25 and Friday, October 26.

For more information and to register, visit the 2007 Digital Marketing Conference Website.

Surprising Findings From my Blog's Traffic Statistics

I recently checked the traffic statistics for my blog, Sweetmantra, and was so surprised by some of the numbers that I thought I'd share them with you.

For the last year or so, I've been using Google Analytics to measure and analyze the traffic to my blog. (As an aside, Google Analytics is a terrific - and free - tool.) To be honest, though, I don't spend a lot of time checking the traffic statistics for Sweetmantra because "traffic" is not the main reason I blog.

Nevertheless, when I checked the source of traffic for last month (July 2007), I was rather surprised.

• 65% of my traffic came from organic search results (i.e., search engine queries)
• 18% came from type-in traffic (i.e., people who typed the URL "www.sweetmantra.com" into their Web browser)
• 17% came from referrals (links) from other Websites and blogs

What was I surprised about?

Well, first of all, I was pleasantly surprised by how much of my overall traffic I was getting from search engines. For me, this further proves how search engine friendly blogs are compared to 'traditional' Websites. It also means that a lot of these visitors are probably stumbling across my blog and discovering me and my work for the first time. Thanks to search engines, I'm reaching a new audience, and at little to no cost.

I was also intrigued by the referral source details. Getting traffic from links from other sites and blogs is key to how the Internet works and a great way to generate traffic. Nothing new there. What surprised me was how much traffic was generated by a single blog that linked to my blog. Although I received traffic from 52 different third-party Websites and blogs last month, a tourism Internet marketing blog located at tourismkeys.ca (that I had never heard about and had never contacted) mentioned one of my posts on June 27 and this accounted for 9% of my referral traffic (i.e., 1.5% of my total traffic) in July.

I should also note that I continue to get a steady stream of blog visitors from my profile on two popular social networking sites: Facebook and LinkedIn. If you have a Website and/or blog and aren't linking to it from your profile on these two social networking sites, you're likely losing a great traffic building opportunity.

When was the last time you checked your traffic statistics? You just never know what pleasant surprises and learning may be waiting for you.

Crossing 10,329 Miles with Communication Consultant Lee Hopkins

Last week I had the honour and pleasure of being interviewed by Australia's Lee Hopkins for his provocative Better Communication Results podcast. Despite the fact my Skype connection kept disconnecting us every 6 minutes or so, Lee and I had a lively 30-minute discussion about search engine optimization, business blogs, and social media.

One of the questions Lee asked me triggered me to tell the story of a friend who recently launched an online store and was looking for help with the search engine optimization.

Because my friend's store was created using a database-driven e-commerce solution that was not designed with search engines in mind and would therefore be impossible to properly optimize for search engines, I recommend that my friend focus his efforts instead on creating a blog related to the product he was selling.

I told my friend that this would be a far more effective way to generate targeted traffic than trying to optimize the existing site. Not only would it be good for the search engines, it would also be good for prospective customers. This is not the first time I've made this recommendation to someone, nor will it likely be the last. That's right, yet another great reason to consider launching a blog.

You can download an MP3 file of the full interview (14 MB) or, better yet, subscribe to Lee's podcast feed so you can receive this and future episodes of his Better Communication Results podcast.

How I Ended Up Doing Social Media Marketing for ABC TV's Traveler - Part 2

Who is Will Traveler?

I don't know, and apparently Facebook (or someone) doesn't want you to know either.

Last week, I wrote a blog post about how I found myself briefly running the social media marketing campaign for ABC TV's new show, Traveler.

As you may recall, after watching the first episode of the series, I realized that ABC and the producers of the show had completely missed the social media boat. I logged in to Facebook to search for "Will Traveler," the missing character at the core of the show, and found nothing. Not even a basic Facebook profile. Talk about a lost opportunity.

So I did what should have been done in the first place. On May 31, 2007, I created a Facebook profile for Will Traveler.

I tried to make the profile as realistic and as 'in character' as possible, based on the facts I was able to gather from the show. I identified the school he apparently attended. I listed his interests (electronics, politics) and favourite movies (The Manchurian Candidate, The Conversation). I even cited a quote from Jack Kerouac, one of the character's favourite authors, and had Will join a Jack Kerouac Facebook group.

I was particularly proud of the photo I chose for Will; I thought it was suitably ambiguous and mysterious:

In other words, I created a Facebook profile for Will Traveler that fans of the show would instantly identify as his.

The next day, June 1, I began finding friends for Will. I started with me (Bill Sweetman) and my colleague Collin Douma (of Radical Trust fame). I had let Collin in on my little experiment, and he was all in favour of it.

Since there were already a half-dozen or so 'unofficial' Facebook groups devoted to the TV show (created by fans of the show), I had Will add the creators of those groups as his Facebook friends.

By June 4th, Will Traveler had a growing collection of Facebook friends and was starting to get unsolicited Friend requests and messages from fans of the TV show.

Clearly I was on to something. And fans of the show were having fun.

Then, on June 5, I attempted to log in to the Will Traveler Facebook account and got this message instead:

"Your account has been disabled by an administrator. Please contact disabled@facebook.com for more information."

I immediately sent an email to Facebook, asking for clarification.

On June 5, I receive this response from "Justin" at Facebook:

"Fake accounts are a violation of our Terms of Use. Facebook requires users to provide their real names. Impersonating anyone or anything is prohibited. We will not be able to reactivate this account for any reason.  This decision is final."

Now, I totally respect Facebook's desire to enforce its Terms of Use, however I think they need to be consistently enforced. After all, thousands of cats have Facebook profiles. Last I heard, cats can't type. And there are at least 49 fake "Wentworth Miller" Facebook profiles. None of them have been disabled.

Puzzled and somewhat miffed by Facebook's seemingly arbitrary decision, I decide to try to find some answers

On June 6, I email Justin from Facebook and ask him how they ended up being 'alerted' to my Will Traveler account in the first place? Did someone (ABC perhaps?) lodge a complaint about it?

We will never know, since I never got an answer from Justin, and my Will Traveler profile remains disabled. In fact, as I write this, there is not a single Will Traveler profile on Facebook, although there are now 17+ Facebook groups (none created by ABC or the producers of the show) devoted to the Traveler TV show, including "Addicted to Traveler" (570 members) and "fans of ABC's Traveler" (227 members).

So who is Will Traveler? And why was his Facebook profile really deleted?

Your guess is as good as mine.

One thing I do know: ABC TV and the producers of the show missed a golden opportunity to use Facebook to promote Traveler.

How I Ended Up Doing Social Media Marketing for ABC TV's Traveler - Part 1

For a few days earlier this month, I found myself running the social media marketing campaign for ABC TV's new show, Traveler.

After all, somebody had to.

Allow me to explain...

On May 30, 2007, ABC TV launched a new summer series, Traveler. No doubt inspired by the success of rival FOX's Prison Break, Traveler follows the misadventures of two young college guys who are on the run from the FBI for a crime they didn't commit.

The reason they are accused of the crime (the Oklahoma City-esque bombing of a New York City museum) is that one of their college housemates, a sketchy, technologically-savvy guy by the name of Will Traveler, appears to have framed them. Now Will has gone missing, and our two intrepid heroes must track down the elusive Will Traveler in order to clear their names.

Here (below) is a 3-minute trailer for the show that will give you a sense of how the whole thing revolves around the quest to uncover 'Who is Will Traveler?"

I caught the first episode of the series a day after it premiered, and while I quickly deduced the show wasn't for me (it was too predictable) I was struck by one thing: ABC and the producers of the show had completely missed the social media boat.

Halfway through the first episode, our heroic college boys are beginning to wonder if this Will Traveler guy they thought was their friend was really who he said he was. They begin to ask themselves questions about his background, and who this Will Traveler may be connected to. Then one of the guys decides to do some research into the mysterious Will Traveler.

Right about this point I'm thinking, OK, here comes the scene where they Google his name. But instead, one of the guys goes over to his girlfriend's house and rifles through printed (ahem) photos he has of Will Traveler.

When I see that, it suddenly hits me. These are American college kids in 2007. They wouldn't have a stash of printed photos. All their photos would be on Flickr or Facebook. In fact, why don't they just log in to their Facebook accounts and do some searching for Will Traveler there?

So that's what I do.

I log in to Facebook and do a search for Will Traveler thinking, duh, ABC or the producers of the show will have already created a 'profile' page for Will Traveler in order to extend the experience of the show. After all, it wouldn't cost them a penny to do this.

Nothing. Nada. No Will Traveler.

But surely hundreds, if not thousands, of fans of the show would be turning to Facebook to do their own 'investigation' into who the mysterious Will Traveler is? Think of the fun ABC or the producers of the show could have with this. Think of the buzz this would generate.

The more I think about this, the more excited I get.

So I do what ABC or the producers of the show should have done in the first place. On May 31, 2007, I create a Facebook profile for "Will Traveler."

And then the fun and games begin...

Stay tuned, as they say in TV land, my Will Traveler story will be continued in a week.

Search Engine Strategies Toronto 2007 - Day 2 Highlights

The Search Engine Strategies Toronto conference was held in Toronto, Canada on June 12-13, 2007 at the Metro Toronto Convention Centre. As always, it was a tightly-run event that was jam-packed with valuable information.

Here are some of the highlights from sessions I attended on Day 2:

Session: Seth Godin Keynote Presentation

• "Search didn't become a business until the yellow pages." - Seth Godin
• In the battle between SEO tricksters and search engines, "the search engines are really winning" because they are becoming much better at determining relevance.
• "Search engine advertising is a classic example of permission marketing."

Session: Perfecting Paid Listings

• "The interaction [with search engine ads] is very quick." - Gord Hotchkiss, Enquiro Search Solutions
• Effective search engine ads provide "a bridge of relevance" to the user. - Jonathan Mendez, OTTO Digital
• Brands matter: using a brand name as a keyword (e.g., "Sears") will have no influence on traffic, but will increase the conversion rate and significantly increase the revenue per visitor.
• Perfecting your search engine ads is important; doing so can have a 36% increase in overall lift.
• "Get the site right, then try to grow [by doing paid search]" - Andrew Goodman, Page Zero Media, on the importance of making sure your Website will convert well before you begin advertising it
• "You can buy a lot of 15 cent click in Toronto and Montreal." - Andrew Goodman on what a "bargain" search engine advertising still is in Canada
• Even national advertisers should consider regional targeting and campaign differentiation because searchers in different parts of Canada behave differently.
• "If Canadian advertisers don't step up, US advertisers and affiliates will come in and take [search engine advertising in Canada] over." - Gord Hotchkiss
• "You really want your brand in the ad, including the display URL." - Bill Tighe, Google Canada, on the importance of leveraging your brand

Session: Linking Campaigns and Beyond: Getting Authoritative Online "Mentions"

• A link "is a vote." - Mike Grehan, Searchvisible
• "It's absolutely NOT about more [links] is better." - Eric Ward on the importance of soliciting links from relevant, niche topic sites
• "I ignore [Google's] Page Rank; I use the internal algorithm in my head." - Eric Ward on how he focuses on the content and the user when he's researching sites to solicit links from
• "The people who are getting the most link love are the in the news biz." - Greg Jarboe, SEO-PR, on the power of links from mainstream news sites like CNN and The New York Times
• Soliciting links is "not a begging process, [it's] a PR process." - Greg Jarboe

Visit www.searchenginestrategies.com for more information about this and future conferences.

Search Engine Strategies Toronto 2007 - Day 1 Highlights

The Search Engine Strategies Toronto conference was held in Toronto, Canada on June 12-13, 2007 at the Metro Toronto Convention Centre. As always, it was a tightly-run event that was jam-packed with valuable information.

Here are some of the highlights from sessions I attended on Day 1:

Session: The Canadian Search Landscape

• Canadians conducted 12 billion search engine queries in 2006.
• Canadians are now conducting an average of 1.4 billion search engine queries per month.
• 80% of Canadian search queries are for Website content, 18% for images, and the balance are for video content, which is growing fast
• Depending on whose numbers you want to believe, Google currently has approximately 75-80% of the Canadian search engine query share, with Yahoo! and Microsoft evenly split over the remaining 20-25%. Expect Microsoft's share to increase as they continue to invest heavily in search.
• MSN adCenter's a 'bargain' deal for Canadian paid search advertisers because it is still relatively new and there's less competition.
• Only a small percentage of advertisers are taking advantage of the Quebec search engine advertising market; lots of great opportunities to get cheap traffic this way.
• 50% of Canadian search queries are related to finding a product or service.
• 78% of Canadians will turn to search engines to research a product or service.
• Martin Byrne from Yahoo! Search Marketing made the interesting observation that companies who have top ranking organic search results convey a "perception of [brand] leadership."
• Canadian searchers are knowledge seekers not bargain hunters.
• Canadian searchers are engaged: they are very active, will look at more brands, explore more choices, and like to build and share their expertise.
• 82% of Canadian businesses with Websites engage in online advertising, but only 36% of them use search engine advertising or search engine optimization.
• When asked why they weren't using search engine advertising, the number one reason Canadian businesses cited was "too expensive" ... which, of course, is ridiculous.
• Search engine advertising in Canada is now as large as the entire online advertising market was in 2004.
• In general, Canada is a less competitive search engine advertising market, which means there is still a great opportunity for advertisers.

Session: Search User Behaviour

• Searching from the Web browser's toolbar has increased 57% in Canada over the last year.
• Toolbar makes searchers more loyal to a specific search engine, and more engaged with that search engine; they conduct more searches.
• When it comes to having an impact on an online purchase, running search engine advertising alone can have a 20% lift, running online display advertising alone can have a 20% lift, but combining the two can have an 83% lift!
• Google image search is starting to get a significant amount of Canadian search traffic: 2% per month and growing.
• On average, a typical Canadian Website can expect to generate about 80-85% of its search traffic from organic listings versus 15-20% from search engine advertising.
• 1 in 4 searches are triggered by offline advertising. Television and print advertising aren't dead yet!
• Mainstream search engines (i.e., Google, Yahoo!, MSN) are the number one choice for B2B product or service research.
• Of those B2B researchers who want to go directly to a potential vendor's Website, 27% of them will still use a search engine to find that Website.

Stay tuned for highlights from Day 2...